FAQs
FREQUENTLY ASKED QUESTIONS (FAQs)
ORDERS & PAYMENT
Q: How do I place an order?
Simply browse our store, add your desired products to the cart, and proceed to checkout. We accept all major credit and debit cards processed securely via Stripe.
Q: Can I change or cancel my order?
Yes! You can cancel or modify your order at any time before it has been fulfilled and dispatched. Once dispatched, our Returns Policy applies. Contact us immediately at support@asverio.com
Q: What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express β all processed securely.
Q: Will I receive an order confirmation?
Yes β a confirmation email will be sent to you immediately after placing your order. Please check your spam folder if you do not receive it within a few minutes.
SHIPPING & DELIVERY
Q: Where do you ship to?
We currently ship to the United Kingdom only. We do not offer international shipping at this time.
Q: How long does delivery take?
We offer Standard Shipping only β estimated delivery time is 3-7 business days within the United Kingdom.
Q: How much does shipping cost?
We offer a flat shipping rate of Β£4.99 on all orders across the United Kingdom. Free shipping may be available on qualifying orders.
Q: How do I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can use this to track your order on our Track Your Order page.
Q: My order hasn't arrived β what should I do?
If your order has not arrived within 20 business days of dispatch, please contact us at support@asverio.com and we will investigate immediately.
RETURNS & REFUNDS
Q: What is your return policy?
We offer a 14-day return policy from the date of delivery. Items must be unused and in original packaging.
Q: Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item received was damaged, defective, or incorrect.
Q: How long does a refund take?
Once we receive and inspect your returned item, refunds are processed within 5-10 business days to your original payment method.
Q: My item arrived damaged β what do I do?
Please contact us within 48 hours of delivery at support@asverio.com with photos of the damage and we will resolve it immediately.
PRODUCTS
Q: Are your products safe for pets?
Yes β all products on Asverio are carefully selected with your pet's safety and wellbeing in mind.
Q: Do you restock sold out products?
Yes β popular products are regularly restocked. You can contact us at support@asverio.com to be notified when a specific product is back in stock.
Q: Are product images accurate?
We strive to display products as accurately as possible. However, slight colour variations may occur due to screen settings.
CONTACT & SUPPORT
Q: How can I contact Asverio?
π§ Email us at support@asverio.com β we aim to respond within 24-48 business hours.
Q: What are your customer support hours?
Our support team is available Monday to Friday, 9am β 6pm GMT.